Welcome to Image Connections Ltd ("we," "us," or "our"), operating the website www.imageconnections.co.ke (the "Website"). By accessing our Website, making a purchase, or using our services (including the sale of phones, laptops, accessories, and Safaricom products), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our Website or services.

1. General Information

The information provided on our Website is for general informational purposes only. We strive to ensure the accuracy of product descriptions, specifications, and pricing. However, we are not responsible for any typographical errors, omissions, or inaccuracies. All information on this Website is provided "as is," with no guarantee of completeness, accuracy, or timeliness.

2. Pricing and Payments

All prices displayed on our Website are in Kenyan Shillings (KES) and are inclusive of Value Added Tax (VAT) unless otherwise stated. Prices are subject to change without prior notice due to market fluctuations, supplier changes, or currency exchange rates. We reserve the right to adjust prices at our discretion. Payment must be made in full at the time of purchase via our secure payment methods (e.g., M-Pesa, bank transfer, or secure card processing).

3. Product-Specific Terms

3.1 Phones, Laptops, and Electronics

These devices are covered by the manufacturer’s warranty, unless explicitly stated as "Refurbished" or "As Is." Any warranty claims are handled by the manufacturer's authorized service center or our official repair partners. Image Connections Ltd facilitates this process but is not the primary warrantor unless explicitly stated.

3.2 Safaricom Products

For Safaricom-branded products (including but not limited to Wi-Fi routers, broadband devices, SIM cards, and modems), the activation, usage, and warranty are strictly governed by Safaricom PLC’s official Terms and Conditions. Image Connections Ltd acts as an authorized reseller. We are not liable for network downtime, service changes, or warranty rejections dictated by Safaricom PLC's policies.

3.3 Accessories

Unless explicitly stated, most third-party accessories (e.g., chargers, cases, screen protectors, earphones) are sold on an "As Is" basis. We offer a limited 7-day replacement window strictly for Dead on Arrival (DOA) items, subject to inspection.

4. Returns and Refunds

We accept returns for faulty, damaged, or incorrect items within 48 hours of delivery or in-store pickup, provided the product is in its original condition with all packaging and seals intact. Returns due to "change of mind" are only accepted for completely unopened, sealed products and may be subject to a restocking fee. For full details, please refer to our Return Policy.

5. Orders and Delivery

By placing an order, you agree to provide accurate and complete delivery information. We reserve the right to refuse or cancel any order suspected of fraudulent activity. Delivery timelines are estimates and not guaranteed. We are not liable for delays caused by third-party logistics providers, customs, or unforeseen circumstances (Force Majeure).

6. Limitation of Liability

To the fullest extent permitted by the laws of the Republic of Kenya, Image Connections Ltd shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website, products, or services. This includes, but is not limited to, damages for loss of profits, data, or business interruption. Our total liability for any claim shall not exceed the amount paid by you for the specific product or service in question.

7. Intellectual Property

All content on our Website, including text, images, logos, graphics, and designs, is the exclusive property of Image Connections Ltd or its licensors and is protected by Kenyan and international copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya, including the Consumer Protection Act (2012). Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our Website, and the "Last Updated" date will be revised accordingly. Your continued use of our Website or services after such changes constitutes your acceptance of the updated Terms.

10. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us at: